Management and Leadership Training
Resolving Workplace Conflict
Conflict in and out of the workplace is inevitable. Many theories reflect the importance of healthy conflict and disagreement. However, if not managed effectively, conflict can also put a halt to an organization or department’s effectiveness, which can be quite costly to the bottom line in many ways. So, as managers we need to strategically determine when to avoid, manage, resolve or mediate conflict.
In this session, we’ll learn about the various types of conflict, how to handle challenging behaviors, reduce anger and negativity, and develop effective short-term and long-term resolution strategies to keep your organization and people on an even keel.